Daily Inspiration 9-3-12 Spread Some Joy Today > Uncategorized > Daily Inspiration 9-3-12 Posted on September 3, 2012May 10, 2020 by Terry Minion “Leadership is action, not position.” — Donald H McGannon Today was Sunday, so my wife, the little dog and I went for a favorite ride into and up the Napa Valley. We take the road less travelled and actually get a better view of the beauty that is that geographical area. After we visited a favorite stop for lunch, later in the day I began reflecting on this place. It’s quaint and in a very tourist-driven destination, and from the first time we were introduced to it many years ago, we have gone there periodically for a little trip and good food and atmosphere. As I was reflecting, the last few times we’ve been there it is not the same as it once was. The menu is the same, the building is the same, the crowds are the same, but the food isn’t quite what it used to be. It appears the same, but it doesn’t quite taste the same. It’s not that it is bad, just not as it once was which was awesome. Then I realized that the people have changed. It seems obvious now that the place has changed hands and they’ve kept the menu, but it has changed. And, it has changed enough that I will never go back again. You can go in and buy a business, take over all the inventory, the building, even the name, but if the people are changed, even though it may not look like it, the business has changed, or certainly will change very soon. It is all about people, not systems. It is about relationships with people, not relationships with businesses. The exception to this is some franchises such as McDonald’s. The difference is the specific methods of operation; however, it is still the person at the counter that we deal with and they can make or break the experience and McDonald’s knows it. Some businesses don’t. The overall attitude of any organization starts at the top and filters down from there. The systems will help a good idea to survive, but it is the people, their passions, and personalities behind the systems that really drives it. People Are Still The Most Valuable Asset. Spread Some Joy Today–Listen to others intently, and talk less.