Sometimes I just scratch my head in wonder at the responses that I get from some
businesses (employees), and organizations. I had another one on the 27th.
I saw an email announcement from a book seller that
I buy from sometimes. They have closeout copies at a bargain price and I love to
give books away, so that allows me to give more away. Well, I wanted this one
book by John C Maxwell and they had 56 copies of it and it was on sale for
half their normal bargain price Black Friday through Cyber Monday. I got busy,
time passed, and on Tuesday I sent them an email. I told them I wanted to take
advantage of the sale and if they would honor it, I would buy the remaining 45
your note. Unfortunately, once a promotional sale has ended, I am no longer able
to apply it to any orders placed afterwards. I am very sorry for any
inconvenience.” When I see this, I call BS. What they mean is we choose not
to do this for you. Phrases like, “can’t” or “no longer able” is just plain
that they do. Yet I’ve been a customer for a number of years and you might think
they would focus on that just a little bit. What’s the big deal? It’s not a big
deal, rather, it is a great deal. They would sell 45 more books and do what they
claim to do: closeout books. I won’t say the name of the company, but it rhymes
with bookclosouts.com. . .
common sense, and how they relish rules and tradition. This example is dinky and
insignificant compared to so many I see that involve hundreds of thousands
When it comes to these kinds of things, regardless
of size, I just stand back and go hmmmmm. . . velly intellesting!